Help Center

Can I Cancel My Order?

We work very hard to process your order the minute it is placed. Therefore, we cannot guarantee that cancellations can be accommodated. If you wish to cancel your order, please contact us soon as possible on our Contact Us page.

Can I Make Changes to My Order?

We make every effort to process your order the minute it's placed. Therefore, we cannot guarantee that changes to your order can be accommodated.

Important: Once your order is ready to ship, we cannot make any adjustments to your order.

Please note that we are unable to change the products, amount of products within an order, or the billing address after it has been placed. If you need to do this, please contact us or call 866-219-5335 to cancel your order before it has processed & shipped. We will refund you and you can place a new order with the items you want.

What Do I Do If I Have a Question About My Order?
We're here to help! If you have any questions regarding your order, please contact us.

Please note that we will need to reference your order number and email address which can be found on the confirmation that was emailed to you after purchase.

When Will My Credit Card Be Charged?

Your credit card will be charged as soon as you place your order.

When will I get my refund?
We process refunds within 3-5 business, the time it takes for the refund to hit your account will depend on how long it takes your bank or credit card provider to process it.
What Payment Methods Can I Use to Purchase?

All Abs Company products can be paid for via credit card, Apple Pay, Amazon Pay, Klarna or PayPal.

If you would like to pay via wire or ACH payment please contact us.

All major credit cards are accepted and all purchases are in USD.

How Can I Get In Touch With The Abs Company?
  • We're always available via our contact form and prefer this method for questions about orders, assembly, or machine issues.
  • Our Help Center is available 24/7 and has answers to the most common questions.
  • We also offer Live Chat Support by clicking the chat icon in the lower right corner of the homepage, between the hours of 10:00 AM- 6:00 PM EST Monday - Friday.
  • Our phone number is (888) 219-5335 and our business hours are 9:00 AM- 5:00 PM EST Monday - Friday.
My Shipment Is Stuck In Transit

It can sometimes take a few days for our delivery partners to scan and track all packages.

Sometimes a scan can be missed and it may look like your package has not moved for several days. In these instances, the package is usually still in transit and the situation resolves itself within a few days.

If no movement has occurred within 5 business days of the expected estimated delivery date, please get in touch with our customer experience team using our contact form and we'll immediately look into the matter!

What if I only received part of my order?
We have multiple warehouses and sometimes items are shipped from different locations. A shipping notification will be provided for each shipment.

If you find your question has not been answered or you need further assistance, please fill out the form on our contact us page.