Racquel Pagaduan - Customer Experience

I’m part of the Customer Experience Team, where we focus on creating exceptional experiences that build trust and long-term loyalty. My role follows a four-step approach: Raise – identifying issues from customers or team members, Rally – communicating clearly to build confidence, Resolve – taking effective, sometimes creative action to fix the issue, and Reaffirm – following up to ensure satisfaction and show appreciation.  Apart from Customer Experience,  I also assist with Operations by processing parts orders, helping ensure timely and accurate fulfillment for our customers.

How did you get into fitness/ the fitness industry?

I got into fitness through my Physical Therapy background, where fitness and rehabilitation were integral parts of our program. This hands-on experience with movement, recovery, and injury prevention inspired me to pursue a career in the fitness industry, helping others achieve their health and fitness goals.  

What do you like best about your job?

What I like best about my job is the opportunity to truly help people—whether it’s resolving an issue, answering a question, or ensuring someone gets the part they need. I enjoy being part of a team that values communication, problem-solving, and going the extra mile to create a positive experience for our customers. It’s rewarding to know that the work I do directly contributes to customer satisfaction and the overall success of the company.

Which Core Value means the most to you and why?

The core value that means the most to me is "WIN." Reaching goals and continuously striving to be better is something I’m passionate about. It keeps me motivated to push myself and my team toward success, no matter the challenges. Winning represents growth, progress, and the drive to always improve.   

What is your favorite TAC product and why?

My favorite TAC product is the Tire Flip 180. I love it because it's a versatile and challenging piece of equipment that provides a full-body workout. It’s great for building strength, improving endurance, and enhancing functional movement. Plus, the dynamic nature of tire flipping makes it both effective and fun!

What is something you enjoy doing outside of work?

Outside of work, I love going on joyrides on a motorcycle and taking nature trips. The open road and the beauty of nature help me unwind and clear my mind. It’s a perfect way to disconnect, recharge, and find some inner peace while enjoying the thrill of adventure.  

Anything else you would like people to know?

I believe in the idea that "you only live once", so it’s important to make the most of every moment. Life is short, and I think it’s crucial to pursue what makes you happy, take risks, and embrace opportunities for growth. Whether it’s in work, personal goals, or experiences, I try to live with purpose and enjoy the journey while making meaningful connections along the way. YOLO!!!